Support Ticket

Support Ticket System helps call center representatives manage each request from the moment it’s submitted through the time it’s resolved. The call center agents can capture every customer’s service request, manage it appropriately and resolve them on time with the help of the Support Ticket System.

Customers raise a request via the Support Ticket System and the software creates a ticket. The ticket is then assigned to the respective agent. After the ticket is assigned, call center agents begin to work on reported issues/queries and resolve the ticket. Once the ticket is resolved, the system sends an email notification to the customers. Call center agents can also view different kinds of reports such as total pending tickets, total assigned tickets, total ticket count based on issue category, and total resolved tickets.

Every call center should use the Support Ticket System for the following reasons:

• Organize high volumes of requests in a centralized system
• Maintain customer service standards
• Increase customer satisfaction by improving communication with customers
• Increase call center agent efficiency and productivity
• Make the customer issue resolution process faster
• View the report and analyze the tickets/issues to make further improvements