Outbound Calls
An outbound call agents make outbound/outgoing phone calls to existing and potential customers on behalf of a business or product. Companies also might make outbound calls to survey shoppers and collect market research. It is initiated by a call center representative. Outgoing services include the following interactions:
- Telesales activities
- Telemarketing sales services
- Market research
- Nonprofit or charity fundraising
- Appointment setting
- Survey outreach or verification services
- Customer notifications
- Post-sale follow-ups Collection
Every call center should use the Support Ticket System for the following reasons:
- Increase customer retention
- Improve productivity
- Reduce cost
- Win back lost customers